Return & Refund Policy

Return & Exchange Policy — Shop with Confidence

Shop worry-free with Oneiland — you can return eligible items within 30 days of delivery and receive your refund to the original payment method within 14 business days. Below is everything you need to know about how to start a return, what qualifies, and how exchanges work.

Buy with confidence at Oneiland

At Oneiland, we want every customer to shop with complete confidence. If something isn’t quite right, you can return it within 30 days of delivery. Once approved, your refund will be issued to your original payment method within 14 business days.

Here’s a quick and transparent guide to help you understand your rights and our simple, customer-friendly process.

Quick Facts

• Return window: 30 days from the date of delivery

• Condition: Items must be unworn, unwashed, with tags attached, and in their original packaging. Proof of purchase is required.

• Return shipping: Customers are responsible for return shipping unless we sent the wrong item or the item is defective — in those cases, Oneiland covers the return shipping cost.

• Refund timing: Refunds are processed to your original payment method within 14 business days after approval. Please allow an additional 3–5 business days for your bank to post the credit.

• Exchanges: Exchanges are only accepted for defective items, wrong items received, or manufacturing sizing errors. For a different size or style, please return the original item and place a new order.

How to Request a Return — 3 Simple Steps

1. Email us: Send your return request to support@oneiland.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach evidence (if needed): If your item arrived damaged or defective, include photos or a short video showing the issue to speed up approval.

3. Ship the item: We’ll provide you with a Return Authorization (RMA) and return address. Once we receive and inspect the item (usually within 72 hours), we’ll confirm the return and process your refund.

Why This Policy Benefits You

• Clear & Transparent: Easy-to-understand terms and timelines.

• Fast Processing: Returns are typically reviewed within 72 hours after we receive the package.

• Customer-First: If we make a mistake, we cover all return shipping costs and ensure a quick resolution.

• Try at Home: You can order multiple sizes, try them on at home, and return what doesn’t work — no stress.

Common Questions

Q: Can I exchange for a different size?
A: We only process exchanges for defective or incorrect items. For size or style changes, please return your item and place a new order.

Q: Who pays for return shipping if the size doesn’t fit?
A: If the return is due to a fit issue, the customer pays return shipping. If the return is due to our mistake or a defect, we’ll cover it.

Q: How long until I get confirmation after shipping my return?
A: We typically inspect and confirm returns within 72 hours of receiving the package.

Q: I haven’t received my refund after 14 business days — what should I do?
A: First, check your bank or card account as processing times may vary. If the refund still isn’t visible, email us at support@oneiland.com and we’ll look into it immediately.

Notes & Exceptions

• Final sale / clearance items: Some discounted or clearance products may be marked “final sale” and cannot be returned. This will be clearly stated on the product page.

• Custom or personalized items: These are not eligible for return unless defective.

• Proof of defects: Including photos or video evidence helps speed up our approval and resolution process.

Need Help?

If you’d like to start a return or have any questions, contact us at support@oneiland.com — our support team will respond as quickly as possible to assist you.